Position Open for Software Support Engineer

APWI is looking for a Software Support Engineer to complement its technical team and provide high level technical support, training, and troubleshooting. We are searching for a person with expertise in network printing and print drivers. A dynamic individual who is a team player and can work with tight deadlines. Knowledge of legacy (IBM and Xerox) printing and mainframe connectivity would be a plus. This could be a Virtual position depending on experience. Some travel required.

Required Skills:

• Excellent computer skills.
• Excellent troubleshooting and problem solving.
• Excellent customer service and phone etiquette.
• Critical and analytical thinking.
• Demonstrated ability to be a team player.
• Ability to work on several projects at once.
• Ability to communicate effectively, verbal and written.
• Ability to travel on short notice.
• Working knowledge of a variety of computer hardware, software, and network systems.
• Knowledge of IBM and Xerox legacy languages a plus.

Experience in a business environment with the following software:
Microsoft Access, Word, PowerPoint, Excel, Visio, Remote Desktop, GoToMeeting.

2 – 3 years experience with the following operation systems:
Windows XP
Windows 2003 Server
Windows 7
Windows 2008 Server
Knowledge of Mainframe and Linux a plus.

We offer competitive salary, a casual dress code, and a dynamic and relaxed environment. Please email your resume.